Salon Policy

We are confident that you will be happy with your service. However, if you are unsatisfied with the result, you will have 7 days from the date of your original appointment to contact us for a service correction. This does not include change of mind.

Deposits

Colour Correction $100 deposit required.

Extension and Bridal/Wedding party bookings 50% deposit required.

All deposits are non-refundable. Deposits will be taken off your total service price.

48 hour cancellation policy

A cancellation fee of 50% of the service value will apply for appointments cancelled with less than 48 hours' notice or for failure to attend.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that time slot and offer it to a client on our waiting list. We confirm appointments 48 hours or more in advance, to remind you of this appointment. If you haven't confirmed within the 48 hours we have the right to cancel your appointment.

For all appointments booked within the 24–48 hour period that require cancellation, please provide 5 hours' notice. Otherwise, we will charge a cancellation fee.

Credit card details will need to be given to make your appointment. They will be kept on a secure system to ensure your details are safe.

We accept Visa and Mastercard.

Late policy

Clients who do not arrive within 20 minutes of their appointment time will be charged a cancellation fee and will need to re-book.

We understand that things don't always go to plan and life sometimes gets in the way, and even we can run late on occasion. However, our industry runs where our entire day is dependent on allocated appointment times, and a late start is unfair on you and on the clients after you.

Damaged goods

Salon Gabrielle takes no responsibility for any garments or items that are damaged while a service has taken place. We highly recommend that you don't wear or bring anything of high value, to lower the risk.