SALON POLICY

DEPOSITS

Colour Correction $100 deposit required.
Extension and Bridal/ Wedding party bookings 50% deposit required.
All deposits are non-refundable, deposits will be taken off your total service price

48 HOUR CANCELLATION POLICY

A cancellation fee of 50% of the service value will apply for appointments cancelled with less than 48 hours’ notice or for failure to attend.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that time slot and offer it to a client on our waiting list. We confirm appointments 48 hours or more in advance, to remind you of this appointment. If you haven’t confirmed within the 48 hours we have the right to cancel your appointment

For all appointments booked within the 24-48 hour period that require cancellation, please provide 5 hours’ notice. Otherwise, we will charge a cancellation fee.

Credit card details will need to be given to be to make your appointment, they will be kept on a secure system to ensure you’re your details are safe.

We accept Visa and Master Card.

LATE POLICY

Clients who do not arrive within 20 minutes of their appointment time will be charged a cancellation fee and will need to re-book.

We understand that things don’t go as to plan and life sometime gets in the way and even we can run late on occasion. However, our industry runs where our entire day is dependant on allocated appointment times, and late start-times is unfair for yourself and for others clients.